I have been prescribed a new anti-cholesetrol drug by a professor/doctor as the generic I have been on for years is no longer good enough. The doctor sent the motivational letter to Discovery Health's chronic department in September of 2012. The authorisation (according to Discovery's own website) ...
I am sure Discovery created excuses not to pay claims. After handing in all my letters and 2 motivation letters from different doctors my claim has still been denied, now saying a need a radiology report confirming I have my condition exactly the words used as the doctors letters or a high protein ...
While ordering medication online from Medxpress, Discovery took R2003-86 off my account instead of the R65-00 that I accepted on the internet. When I phoned (twice), to have this corrected, I was informed that it would be done overnight. It is now 4 days later and still no money. The call centre ...
I changed banks and the new bank advised me that Discovery will not change details and sent me a letter to send to them. I called the call centre to get an email address, but the person offered to change the details telephonically after all the security questions. When all done she then said to ...
My sister is due to give birth next month only to find out she can't go to Constantiaberg hospital because some fool can't locate her call where she enquirer and upgraded! Personally I always thought they a rip off, don't come close to my medical aid, there service always and itsnthe norm expecting ...
I was requested in October to submit my earnings to establish subscription payments on Discovery Keycare Plus plan. I duly submitted 15 pages of proof of earnings. As I am a battling pensioner I phoned and e-mailed to find out what my subscription would be for 2013. I was put on hold on telephone ...