I submittted a claim on the morning of the 15th making it 5 working days from now. The normal turnaround time is 3 working days, I was advised that its 5 at the moment due to backlog which II was fine with. I've now called the call centre and they still can't give me a date when it will be paid ...
A while ago I had to be admitted to the Rosebank Clinic. Unfortunately the surgeon was contracted out ot the medical aid. I had to make a payment to him of R18000.00 and then claim back from Discovery. Today I received my refund of the grand total of R4400.00!!! Thats about 25% of what I had to ...
Thanks for the prompt feedback and the help. ...
Since January i have not been feeling well, i went to the doctor in the beginning of January 2013 and my doctor send the request through to discovery do that i can go and see the surgeon specialist to take a look at my condition, Discovery send me the message on the 17/01/2013 that they are looking ...
I received a notice two years ago that amount was outstanding. I was threatened that the account will be handed over. I needed an explanation what the fees was for up to this day which i never received. However to my knowledge this account was settled. I went to apply for a new phone last Friday to ...
Discovery is unable to process claims for more than a week now. They blame it on backlog. I say it is uncontrolled growth!! They take over one medical aid after the other, but their staff are not competent or capable of handling the volumes. Bad service and bad attitude. My claim for Dr Swart has ...