This is not so much a complaint as a general observation, the staff behind the web site help desk or queries seem to not really understand English or not read the e-mails properly that are sent to them. I added goals on the discovery web site under Vitality, these goals showed under the goals ...
I have been waiting for authorization from Discovery for a specialist appointment. After many emails back and forth I decided to give them a call. I was very pleased with the service that Tyran Van Der Merwe provided me. He is friendly, helpful and very efficient. Discovery needs more people like ...
I went to the dentist & I had to pay for a claim with my own money, and Discovery was to refund me. I submitted this claim at the end of Jan, & still no progress. They say thay the lab claim should contain dates, but the lab says that they can't put individual dates on the work done (they ...
I added my fiance to my medical aid in November 2012.I received an email to confirm that he is on but did not since then received my new updated cards. I have been phoning discovery regularly since then just to be informed that they did send it but will do again just to give them my details again ...
Discovery health insists a female member needs to have HRT motivated by her doctor once a year, to be able to claim under chronic medication, even though she has had a hysterectomy and has no natural female hormone replacement any longer. I would think this was chronic, I dont have a Thyroid and ...
I visited a Doctor at the end of January and paid the first consultation fee. I put the claim in, in the beginning of February. We eventually got the icd10 code fixed and the claim was processed for the money to be paid to the practitioner after 5 days (after I submitted the claim with the cash ...