I'm really frustrated with Discovery at this stage. We sent our request to change all our debit orders banking details with Discovery on the 14/02/2013.I received an email confirming the change, however the debit order reference: Vitaprem -002070124-92574612 for amount of R224.00 still went off my ...
I emailed Discovery for a quote on a procedure that must be done. I send this email (second time) to Discovery. 15 Feb I had a response telling me that they need more information. I supplied them with more information and since then heard nothing back. I even resend the same email, still no ...
This is the second time Discovery has disappointed me in this way. I had a motorcycle accident in 2010, called them from the ambulance to confirm everything is in order, went to the nearest hospital just to find out Discovery refuses to pay for my emergency. Now in January I had another accident, ...
I went to my GP which then refered me to Cardiologist in Bfn. I phoned Nazeem in call centre on the 25/02/2013 explaining that I need to get an angiogram done and specialist said 1 day for auth and gp said 3 days. He explained it would take 4 days and I that the dr forwarded the keycare form aswell ...
No feedback. No-one is prepared to take ownership. Are there any systems in place at Discovery?? ...
In December I contacted Discovery Health to have a beneficiary removed. I called again to follow up and was assured that all is in order. End of January Discovery did not debit my account. I contacted them immediatly to enquire why and the lady said she would look into it, the next day she called ...