I called the call centre with a query on my account. The consultant placed me on hold for 25 minutes and then the line dropped. I called back, explained the situation again, to another consultant who clearly had no idea what I was asking. After 8 minutes I finally managed to be transferred to the ...
I just found out that i have a hernia. now my medical aid doesnt want to pay for the op. they asked me for motivation letters an everything, and still they dont want to pay for it, they dont get back to us with authorisation numbers. we have to phone them the whole time. ...
On Monday, 29 April 2013, I got missed calls from Discovery from 0319400257. The called my cellphone, my work phone and home phone at 10:17am. I listened to the voice message at midday as I was in a meeting all morning. The agent basically told me to call Discovery & she left a reference #. I ...
Good morning I need some clarity on an issue, January 2013 my wife had a miscarriage her gynae wanted to do a D and C the following day. He gave her medication and got authorisation to be admitted the following day but on the day that she got the medication, she got extremely sick and had ...
My Dr Has been trying on our behalf to have her account paid by Discovery for an operation done 31 October 2012. discovery paid a portion and not the rest. Even though the Dr's rooms fax and phone weekly and reference numbers are given, no staff of Discovery come back to us. I am amazed that such a ...
Have medical aid, hospital plan with discovery, DR admitted husband into hospital, Discovery wont give authorization due to wanting to check on history report that will take upto 2-3 days. Husband got chest pains we made numerous calls to medical aid and they still not wanting to give authorization ...