So because I went into a self-payment gap last year, I went onto a higher plan with Discovery this year, namely Essential Comprehensive. My wife and I both have to use a range of prescription meds, and since Discovery has outright declined to regard ANY of those as chronic meds (even though our GP ...
I was diagnosed with a blood-mutation called "Factor V-Leiden". This makes my blood clot, and causes dvt, pulmonary embolism - and if not treated, death. Well - I was diagnosed with a DVT during my first pregnancy, and was put on warfarin, been on it since 1 Feb 2010. I have my INR ...
I applied with very short notice, for a Specialist visit. This ususally takes 2-3 days but I decided to apply anyway. My Medical Aid Management Services supplier headed the email URGENT - approval needed... This seems to have been understood by Discovery and I got my approval in less than a day! ...
Originally i phoned customer care and explained to them that i needed to go to a lower plan thus paying less as i cant afford the package im on at the moment. I explained to them that i forgot all about the fact that they only change their plans every Jan of every year just because ive never had a ...
I called and logged a response for one of DH new business people to call me and was given a reference number, was advised that within 48 working hours I would have someone call me and talk me through the plan options. 1 week went past with no call or email!!! Called the call centre and the very ...
I am sick and tired of the BULL that you guys promise us and never ever deliver. Submitting a claim is a pain in the. You have incompetent staff and I don't appreciate it when they try to be sympathetic by repeating their nonsensical statements to me over the call that I am paying for. I have been ...