I have sent 2 requests and keep getting an automated response with a reference no and a promise to respond in 3 working days - weeks have now gone by and no response has been received. ...
Hi there, I have moved from my company's medical aid to my Private account last month. No one asked as to when should the money be deducted and where it was decided to do it on the 24th of the month. The transfer did not go through. Since then I am trying to get hold of your guys to sort this out. ...
I was a member of discovery since June 2008, i lost my job last year and I contacted discovery telephonically in October to have my membership moved to my own personal capacity and I also requested a downgrade to keycare. I sent through all requested document, and it took them over 3 months to get ...
I have been calling Discovery helpdesk since 8h00, it is now 15h00. I am trying to get preauthorisation for pregnancy. I have been on old for over 20 minutes now to what the consultant said was on of the preautorisation staff's direct line. This kind of client service is disgusting. They do not ...
I WENT TO MEDIRITE TO GET A SCRIPT AS THE MEDS I WAS GIVING AT THE HOSPITAL ARE FINISHED. YOU ARE REFUSING TO PAY FOR THE MEDS YET IT'S THE SAME MEDICATION I WAS GIVEN IN HOSPITAL. YOUR STUPID ADVISOR TELLS ME AM UNREALISTIC. WHY DID YOU ALLOW THE HOSPITAL TO GIVE THE MEDS IF I CONTINUE. AND YOUR ...
I have now for 2 days tried to get pre-authorization for my little son's MRI tomorrow. I am now for the third time on hold for a ridiculous amount of time! it is now 42 minutes and counting. Previous time I ended the call at 30 minutes. I have now lost almost 2 hours of work and I am no closer to ...