Discovery Health paid a claim into an incorrect account under another persons name!! They say that nothing can be done about it as too much time has elapsed. I have been communicating with them for months!! This is unacceptable as initially they said they could do a recall and suddenly changed ...
In Feb this year my wife called to get a pre-authorisation for my daughters tonsils and adenoids operation. She was told that there was a co-payment of R1950.She wanted know to why this is so. The consultant told her the classic priority was the worst option to be on because of co-payments. We ...
After calling (from my cell) correctly choosing the relevant prompts, I ended up in the wrong department - when was told to hang-on whilst being re-ruted, I asked them to rather call me back (have to save money on my cellphone costs) that was at 11:35am yesterday... when should I expect the call ...
Hi there, I write this email regarding my medical aid monthly installment. Unfortunately i am not in a position to pay this months installment. I am under individual capacity and my installment is over 2500 every month. I have lost my job however i require medical aid therefore i am requiring some ...
Discovery Health does not care about the needs of their members they only care about their bottom line and SHAREHOLDERS!!! Their SHAREHOLDERS are more important than the MEMBERS!!! I have just had a back fusion and live alone with no-one to help me with my basic needs but because I do not meet ...
I'm sittting here with proof in front of me. Black on white and Discovery still deny receiving any claims that was submitted by the service provider. The same situation with two seprate accounts, two different service providers. How the? Nobody gets back after enquiries on several occations and no ...