I can honestly say I have never dealt with such an efficient call centre as that of Discovery Health. The staff are ALWAYS pleasant and helpful and go out of their way to ensure that they have answered all your concerns. They have broad knowledge of their entire scope and don't need to transfer you ...
I owed Discovery money, which I paid. In error Discovery refunded the amount into my husbands bank account not even my bank acocunt. Discovery then realises their mistake they contact me to pay the money back. I was willing to pay the money however I asked for proof - which Im sure any person would ...
I wish to complain about the lack of service SA's top Medical Aid Scheme has to offer. I called on the 6th of May 2013, requesting that a broker contact me so that i can meet him/her face-to-face and get all my questions answered that i have about their packages. I am a first time medical aid ...
Elderly person denied oxygen that he permanently need. He faint's most of the time, is short of breath and actually on occasion turn blue. Because of his history, the fact that he never claim from the medical aid for his chronic med's and bought it cash to stretch his savings. He is being denied ...
On the 14th May 2013 i called in to the call centre and spoke to Renaldo. i explained to Him that i had just sent a request to change my banking details. I also explained that there was a claim pending but that cliam should not be processed until my banking details changed. he said he will ebsure ...
The Doctor send the medical aid a letter and chronic medication to discovery, they don t even cover half of the value of the tablets, the amount for my chronic tablets are R284, 00 medical aid pays R154 i have to pay R 130 .50c on my medical claim my pain tablets are not even included in this that ...