My husband and his kidney donor have had to undergo tests all year. Tests that are covered by our Prescribed Minimum Benefits on our medical aid scheme. And Discovery Health has been erroneously using our Medical Savings account. I have been calling and emailing Discovery since January this year. I ...
I am extremely annoyed-I have been emailing, calling, emailing and calling almost on a daily basis to try and resolve a claim from February - everytime there is a different story as to why it has not been paid. I am beyond frustrated and annoyed, I have so many reference numbers, I could start a ...
I was hijacked & was promised counselling & each week I get told I will be paid out within the next 48 - 72 Hours. This has been going on for 3 weeks. I called each day this week & was told they confirm I will be paid this week. I just received a mail today after speaking to Lerato this ...
On 20.05.2013 I send a claim to Discovery to the amount of 2200 rand for a Procedure for my wife. I then received a e-mail from Discovery stating that they cannot pay for this claim because 3 Years ago They made a mistake and paid me out 800 R for a claim from Ampath while a was in a Selfpayment ...
I CALLED INTO DISCOVERY TO QUERY A CLAIM THAT I NEVER SUBMITTED. AFTER HOLDING ON FOR KNOWS HOW LONG, A CONSULTANT PICKS UP AND THEN TELLS ME SHE HAS SYSTEM ISSUES AND CANNOT HELP WITH MY QUERY BUT WILL PUT ME THROUGH TO A COLLEAGUE. INSTEAD OF DOING SOMY CALL GETS TRANSFERRED BACK TO THE MAIN MENU ...
My account with Discovery was paid in 2011 already. They blacklisted me for not paying. After numerous emails (with proof) that the account was settled it still reflects on ITC/XDS. I recently applied for a home loan and was declined due to the blacklisting. Discovery pride themselves in good ...