I had a query with Discovery and continually struggled to get it resolved. The customer service was always good, but for some reason the problem could not get resolved. I made a simple tweet saying I need to call Discovery again that morning and a representative proactively called me and sorted out ...
I went to see my GP to get a referral to see my psychiatrist, he filled out the forms saying that i had had a relapse and I'm suicidal. Discovery declined the Auth saying to little information was supplied. Maybe i should try to commit suicide first, and then my auth will be processed. or who knows ...
Discovery Health claim department is S..t. Updated my details on line and via email. They still tell me that my banking details are wrong and would not be able to receive my claim. Being told to wait 48 hours after waiting called to find out whats the problem, again told to wait 72 hours. Really ...
I am so disappointed in Discovery, I find a broker online and the lady told me to send my application form along whit other thing and I did so on the 19/03/2013 and so it went on she said that it will not take longer than 1 week so I wait and wait I ask her after 1week how long before I know if ...
I logged the initial claim on 27 Feb; for Blood Tests along with the Specialist consultation for the same date. After numerous attempts to resend it; then me following up telephonically on the progress; the Lab acc was finally escalated though I am yet to get any from this last email or call I made ...
My membership was cancelled (required visits not met by 1). I'm aware of the rules but it was hard to meet the requirements with a lower back problem. Driving was painful and I have lost business. I've gone 4-7 times pm until I hurt my back in a Yoga class. I received treatment during Aug to Dec ...