While filling in my admittance form for a procedure which was authorised by numerous staff telephonically and emails that was send back and forth. To my surprise got to the hospital for my procedure and saw that Discovery had send through the incorrect procedure codes and authorisation to the ...
I submitted a claim to Discovery on 23/05/13 as I had to pay cash for a visit to a doctor. When submitting the claim, i clearly stated on the claim to which bank account the refund should be paid to. Low & behold, Discovery still paid the money to an old account which i no longer use, even ...
For the last two weeks we have begged Discovery Health for a Certificate of Confirmation of our health cover. They can only provide you with a membership certificate. After numerous attempts a Be Ngxola informed us that they cannot provide you with a letter indicating this information. Not even an ...
There is nothing I hate more than needing to contact a call center and being put on hold for ages and ages, only to be put through to some you can hardly even speak English, or better yet, being disconnected!! Today, Discovery proved to me that this isn't the case with them. I was transferred to an ...
I would like to express how disappointed i am with the service i have thus received from Discovery KeyCare. I have permission to deal with my dads medical aid. My Dad is a member on the Keycare plan and was admitted on the 5 February 2013. When he was referred for admission it was related to a ...
Submitting documentation to get pre authorisation to see a specialist from the end of April. I had to postpone my appointment with the specialist 3 times because Discovery just say that they have not received the correct documentation that was sent through a few times. Frustrating because I need to ...