I had a disaster with a dress and called Truworths Head Office for help and was put through to Janine at LTD department. She went the extra mile in helping me to obtain exactly what I needed. It was something which ordinarily is not done but she helped me all the same. A very BIG THANK YOU Janine. ...
So eventually my WHITE phone got replaced by Truworths with A SECOND HAND BLACK UNIT! When I raised the concern with Warren at the Cellphone Counter, he started laughing, acting totally unprofessional and with NO CUSTOMER CARE. When I informed him I am going to escalate his attitude to Head Office, ...
On the 23rd of December 2012 I bought me a Daniel Hector handbag at Truworths for R400.00. Yesterday I noticed that the leather by the slings are coming loose. I mean I paid R400.00 for the bag its not even suppose to be looking like that. I am very dissapointed that the bag looks like that I ...
Truworths I'm really sick and tired of you people! While I was still a student I had an account with you guys and there was a point where I didn't have money to pay it, but when I got a job in 2011, I settled the account with you (Truworths) directly. I even got a letter from you people confirming ...
I phoned from George to order a glamour dress in canal walk. Mongezi arranged with the glamour and despatch department to ensure the dress will be sent to me. Mongezi kept me informed at all times by phoning me when he found the dress, arranged with despatch and when the dress needed to be ...
My wife bought a dress and shoulder jacket from Truworths Pavillion during Oct 2012 for our sons wedding in March 2013. Eventually she decided that it wasn't suitable for the wedding and took them back today to Truworths Galleria. The manager invoked their 30 day returns policy and refused a refund ...