Today, being the 5th of Feb 2014, i was informed by a family relative (who shares the same surname & initials of my Dad), that a staff member called informing her that her account was unpaid and that the manager was intending pressing charges as the bill was not paid upon leaving. The thing ...
Really disappointed with both hotel and spa services. Celebrating my husbands birthday and chose this hotel and spa with expecting nothing but world class service. Thandeka at the spa has no record of my payment made 3 weeks ago. Quite embarrassing to say the least! In front of a host of waiting ...
My husband and I booked into the hotel for 2 nights last month to attend a wedding, since it was over a long weeken we left jhb at 5:00 after getting stuck in traffic we checked it at about 18:00 friday 14th June, we were exhausted and just wanted to rest, when we went into our room there were ...
I closed the curtains I notice how filthy the lace curtains are, and I actually even started sneezing from the dust, excuse my outburst but this is FREAKING DISGUSTING, I couldn't believe the filth and muck and dirt on the curtains, secondly the air-conditioner gave off a of a stink foul odour ...
Update: After I logged my complaint on Hello Peter, I had the most polite and apologetic response from the management of the Three Cities group. Regrettably however they have to means of recourse against the Spa as it is privately owned. Since my complaint the hairstylist was given 24hours to get ...
Yesterday I experienced some of the rudest, untrained, unproffessional staff while at the Riverside Spa. I was actually at the Salon and witnessed 2 incidents of rudeness to salon staff before I was directly impacted. first the bad mannered receptionist compalined in front of a client abt him him ...