I am experiencing a lot of frustrations with Red Pepper Books at the moment. I have prescribed a book for our students, which happened to be out of print. In stead of working directly with the publisher, I trusted Red Pepper enough to actually PURCHASE the books for ALL the students through the ...
I ordered books for my daughter for grade 9 on 30 December. I have been trying to follow up on this now for days. I have to follow up all the time. And each time there is an excuse. On Friday I was promised by both a manager and the customer service that I would be phoned this morning to confirm ...
In August 2013 I placed an order for 2 items from Red pepper Books. I never received any confirmation that my payment had gone through, and had to e-mail them days later to find out, that Yes the order had gone through properly. Both items were said to take "14-21 days".21 days passed. I ...
I ordered a book from Red Pepper Books' website on the 23 April 2013 that was listed as 'available'. The following day (24 April 2013) I received a e-mail stating the book was out of print and they did not know why the book is listed as available. I supplied my banking details on 24 April 2013 so ...
Thank you to Red Pepper Books for sourcing a book that other suppliers said could not be tracked at a reasonable price. The used book was sourced from the UK and is in excellent condition. Red Pepper did not ask me any additional cost to deliver the book to my front-door. The book was delivered to ...
Hi I ordered a book 16.12.2012 in letter confirming it will be dispatched within 5 weeks so after 1 month of waiting I decided to write an email to their customer service. I received an email from June Gonsalves. She wrote me I should wait another 2-3 weeks with no apology. I replied to her again ...