I joined One Pet in November 2013 and the first payment and administration fee were debited. Since then, no debit order has been raised from my banking account, yet I get an sms to say that my account has been suspended due to non-payment. This occurred in December, January and February. There have ...
Thanks to One Pet and Thaneshree for settling 100% of my first claim in a fast friendly and hassle free manner! ...
Hi, You sent me an invoice for an outstanding amount wrt a vet visit. I paid this and sent you the proof 2 weeks ago. Without fail every 3 days I get a reminder from you that this amount is outstanding!! I have sent the proof through at least twice. Today I call - firstly on your voice prompts ...
The long and short of it is that my cat got ill. She was diagnosed with FeLV, obviously no pre-existing condition. Claims in excess of R5K submitted and a paltry R500.00 reimbursed. Cherry on top, my cat had to be euthanized and these clowns continue deducting premiums. Despite numerous calls to a ...
After putting in a claim for an operation on a Dushhund's back they denied our claim on the merit that its a hereditary disease. Seriously. Do you have a document for each and every type of dog that you can give to customers to read before we take out insurance. Before we throw our money into the ...
After months of deciding I contacted ONEPET insurance regarding insurance for my two dogs. Very helpful they responded the account was set up all excited to receive my card and contract. After a month the money still had not come off my account, once it did it was the incorrect amount. To this day ...