Good day, I received an e-mail from the Technical Team at Mweb that the speed on my UNCAPPED line has been dropped, because I am exceeding the limit (How do you exceed uncapped?). The speed on my line was dropped to 7kb/s in stead of the 1MB/s that was upgraded by Mweb themselves to 2MB/s. My ...
Wayne Jalis called me several times to give me the option of moving my ADSL line to Mweb. I moved on the 1st of December and he advised me that we could do it after my new line is active with Telkom. In the meantime, he suggested that we make my account a mailbox only as to save some money. He ...
I would like to lay a formal complaint against MWEB and the way they have treated me unfairly as a customer. I requested a service of 3g at Mweb at beginning of November 2013. This was done through application forms. My request was processed and a few days later I got the delivery of the 3g card ...
Cancelled my MWEB account on the 17th of December, signed up with Telkom on the same day and today I get an email from mweb saying they require 1 calendar months notice for cancellations so I've been billed for January... I spoke to 3 different people when I was about to cancel my account and non ...
I woke up this morning to use the internet to do some online gaming (I updated the game overnight; since ISP's shape their lines during the day, I do not use my line during office hours) to find that I was throttled for using too much data for the month. This is crazy when my adsl usage for this ...
I ordered my ADSL line on 19th of December. When I call to follow up on 2 January 2014 I get a sarcastic answer saying they only start counting the turnaround time from 23rd, and they are still within their turn around. The answer is I MIGHT have connection on 8th. Really??? In this day and age, ...