GOOD DAY WHEN TRYING TO GET THROUGH TO A CONSULTANT AT YOUR DURBAN CENTRE IT TOOK ME 18 MINUTES TO GET THROUGH TO A CONSULTANT AND WHEN I EVENTUALLY DID GET THROUGH TO ONE AND QUERIED THIS THEY MADE IT SOUND AS IF THIS IS NORMAL AND DIDN'T UNDERSTAND WHY I WAS UPSET . AND AFTER EXPLAINING MY ...
Firstly, I am disgusted with the call centre service that DSTV provides. In most cases you will find an impatient and very unprofessional person... that's if you'll ever get through. Secondly, there's no vetting process with the bank to validate if the account numbers provided (by new and existing ...
I paid my DStv account on 03/02/2014 and then 3 days later on 06/02/2014, Multichoice disconnected my account!!! Upon forwarding them proof of payment they reconnected the account BUT DEMANDED I PAY RECONNECTION FEES!!! This is grossly unfair. Multichoice doesn't value or respect the customers. ...
Multichoice has some how blocked all but 10 of my channels yet continue to debit my account for the full premium bouquet of channels. I have tried to contact the call centre which just rings and rings until getting through to a machine. When providing my ID number or smart card number, it states ...
DSTV debited my account with R700 at the end of January although I only upgraded to the R175 package. After trying to contact them on their (non-functional) call centre line since Tuesday, they gave me the following reply: Hi Gerhard, the refund has been processed. You should receive the amount of ...
My service was suspended this morning due to my mistake and I made a payment of R610 as per email received last night. When I called in to find out why I'm not connected I get a message to say I still owe R1200 and this after a payment that I made. SOO PLEASE TELL ME WHERE DO U GET THIS AMOUNT FROM ...