Took out monthly train ticket to show the security as I pass. A guy came running pass me and grabbed my ticket and ran away. Security was just standing there and didn't do anything about what happend. Now I have no train ticket to get to work on a daily basis as I had a monthly. They should start ...
We went to the Bruce Springsteen Concert on Saturday 1 Feb and decided to use the train. It was a fabulous experience. We were not sure where to go - and everyone we spoke to was polite and pleasant (even those who didn't understand what we were asking!), we eventually found the platform, where we ...
Dear Metrorail, I am forwarding you my displeasure about the way you treat us as your customers. There were no trains today, and we waited for hours at Inhlanzane Station. There was no explanation forthcoming from your side. And finally when a train came, passengers shoved, pushed and trampled on ...
For the last three days, Tuesday - Thursday (28 - 30 January 2014) the exit gates at Kuils River station have ben closed on the first class side. It was a total nightmare and delay having to walk to the other side just to get over the bridge. Why are these gates closed especially when it's peak? ...
On the morning of 21 August 2013 I was robbed and stabbed on Avondale station waiting on my train. I called the security on duty for help, but they were rested in the rest room. I put a claim in against metrorail with all relevant documents as proof and also pictures of my hand. Since then I only ...
My wife has for the last two days experienced poor service. Firstly yesterday she arrives at work; an hour and a quarter late, because of train delays and no notification to say why it is running late. This morning the trains are yet again late and no announcement is made. To top it off no metro ...