My membership was approved for date of enrolment 01012014. I received a letter on which states that my mebership fees are paid retroactively at the end of each calendar month. I called customer care and the lady who was not very helpful said that it was a mistake on their side to send me an ...
On the 28th Jan 2014 I wanted to change my benefit option for 2014. Little did I know that I missed the deadline, which was the 17th Dec 2013. MediHelp only sent out one email over the festive period with the deadline date in it. Which I (one of many people) didn't even open until January 2014. I ...
I have called Medhelp cell-centre on numerous occasions, to terminate my membership, but that proves to be impossible. On all the occasions I got through to the general enquiries, which in turn forward me to the membership department. After that the phone just rings unanswered for up to an hour. ...
A motivation was sent to the Medihelp PMB department for the continuation of my mom's physiotherapy treatment as a PMB on the 10 December 2013 at which point Medihelp had not reported any backlogs with their PMB department. I followed up with this query on numerous occasions subsequently - ...
I have a few complaints: 1. I applied for my membership amount to be reduced as when i joined Medihelp my ex-husband was paying R9700 towards my son. He is now, if I am lucky pays R2000 or R2500 per month. This must pay for school fees (R1900), Medication Concerta (R553), Rent, food, clothing, ...
WHen i called the call centre in December last year, they advised my premium will remain the same for the new year, I have not received any communication in regards to changes to my subscription. Had I known I would have downgraded my medical aid as I would not be able to afford the new amount. ...