I e-mailed ensure requesting a quote for recovery disks. 2 days later no response not even a no-reply automatic response e-mail. i called they could see my e-mail, phone would dropped after transfer i called again i thin k it was an Indian call center now where i was transferred to. they agent said ...
I dropped an Acer unit off at the Ensure IT repair centre in Midrand on 16/01/2014 and job no. 0001686550 was issued. Was promised that a quote for the repairs would be send back to me via email within 2 days. I called Ensure IT to follow-up on the call and supplied the job no. The respective ...
Notebook delivered to Ensure IT for repairs on 11 December - Ensure IT quoted for repairs on 13 December. I advised unit was still under warranty and was asked for proof of purchase which was emailed through. On 17 December was advised that the repair had been changed to a warranty claim and a new ...
We sent a printer in for repair and received a ProForma invoice on the 25/11/2013. We had a miscommunication on our side and payment was not effected until 04/12/2013. On 10/12/2013 we wrote to ask if the printer was ready yet and they told us it was already collected! We did a full investigation ...
Our CEO's HP Elitepad tablet along with its charger was collected by Ensure IT (HP services) for repairs. On the 19th of October it was returned to us WITHOUT its charger. I rang up the lady in charge (Namsa) and explained to her that we were still shorting the charger. At first she denied that we ...
I purchased an HP Pavilion G6 laptop from Pinacle (via Camap Technologies) on 13 Dec 2012 as a Christmas gift. In early January 2013, I found that one USB port was faulty & went back to Pinacle. The end result was for the laptop to be couriered to HP's repair outlet in Cape Town (EnsureIT). I ...