This is now my 3rd complaint to which I have had no telephone call or resolution to my problem. In October I asked Complimed to change the debit order details and a member of staff did not follow the correct procedure and as a result my debit order did not go off. In short, I have been trying to ...
I have recently sent a complaint via Hello Peter regarding this same issue, and have yet to have my problem resolved. I am now at the point where I am considering cancelling my policy all together and finding an alternative service provider. I have been trying (for months now) to get my debit order ...
I applied for gap cover and sent through all the required documents on the 20th of November and still haven't received anything. I have been communicating with Tyrone Raman who has up and to recently been very helpful with getting back to me and following up on the progress of this policy. I was ...
I have been struggling for some time now to change the debit order details on our policy, with no joy thus far. Our account is now in arrears and I am very concerned as I am 26 weeks pregnant and cant afford for our policy to be in this state, in case I need it. I am highly irritated to say the ...
I was recently hospitalized with a compound fracture of my ankle. I was provided with a "moon boot" while in hospital at a cost of R2096.00. My medical aid (Discovery Hospital Plan) states that they do not pay for devices. This is where one would think that Gap Cover (Complimed) would ...
I submitted a claim to Complimed on the 8th of November (not knowing that they are not administering the Gap cover product anymore). On the 14th I followed up after I got no response and was told to send the claim to Ambledown who are now processing the claims on the 15th. I then sent it to ...