It is sad that this seems to be the only way to communicate and get a response from Afrox as they do not respond to queries through their so called official channels. I queried a statement at the beginning of December (4th Dec) and was even given an automated reference number T2013120402GC as may ...
I wrote a report on the 2nd December about money being taken off my account. My reference number is 5001719876 I was called the following day by your support team and the gent apologised and advised that the money would be paid back, it is now almost the end of the month and nothing has been paid ...
We cancelled our account in October at the Stikland branch, I nicely asked long in advance when the bottles must be back by and they advised that we must return the bottles by the end of the month in order to not be billed again. So we did so, we returned the bottles on the 30th of October as they ...
I ordered a pallet of ash 5 on the 01 November. It was supposed to have been delivered on the 04 November. On the 4th November i am told it was not sent out, i will receive it first thing in the morning. I made numerous calls today and each time i am told, You will get it, it is on the ...
I Recently logged a complaint about my porta pack wheels, after receiving the complaint Afrox immediately contacted me and supplied me with a new set of wheels at no charge. Thanks for the friendly and speedy reaction I received, it was a pleasure to talk to you and get such great service. Thanks ...
In May 2011 Afrox wrongly invoiced me for a sale to another customer of theirs. After numerous visits to Afrox, letters and e-mails my account have still not been sorted out. I waited 2 years to get a credit on the wrong billing but my account is still blocked. They just ignore my requests to get ...