I booked for a room a week before my arrival to south Africa i called the Ashlen who works there to confirm my booking which i payed i week before and sand them a proof of payment they told me that we are fully booked i complained but it was a cry to no avail i continued with my journey to Capetown ...
I have been fighting for 3 weeks to get my deposit refunded. The contract says within 10 working days, but this has not happened. The owner is never available and he is the only one handling refunds. The excuses given for his absence are laughable. I can see this ending in a legal battle. ...
Money --- No contract to protect you, just a useless receipt---deposit R2800 to be given back with 1 month notice but they played around [wait 7 working days/no money available now/deposits only on Mondays/deposits only before 5pm/the person have the safe keys is not here now... bla bla bla...] ...
They advertise that accommodation is safe, but it is not. There's lots of Nigerians staying at this location, when we booked in there was drunk people making sick comments to my daughter. When we complained to management, they (Ashlin) was not helpful. Saying that they can't help it. I complained ...
False advertising using Google Google, Gumtree and Olx to advertise student accomodation. The room with picture is just a mock up. Hidden costs not advertised. The owner does not pay your deposit back in the time frame specified. Sanitation pose health risks and Is poorly maintained. Fire detection ...