On the 22 January I upgraded to a new phone on line. 30 minutes after ordering I realised I had ordered the incorrect colour and called to cancel my order and order the correct colour. After going from department to department a customer service staff member captured my request to cancel, I was ...
Disappointed!!! About 2 weeks ago I had a very shocking phone call about me being a Blackberry user and I am used to the BIS service, but I am aware that this is not avail. anymore and also having problems after a year with my Blackberry, I'm moving away from Blackberry, but then I need someone to ...
Yesterday I phone Cell C direct to do my upgrade (after two years, each month begging them for a monthly invoice AND NONE!). I was told by operator no 1 that the system shows an error. She would phone me back, which of course being A cell c EMPLOYEE, she did not. So I phoned again. Now I am told by ...
After an online conversation with Yolanda Andrews she said she will email me a quotation for a new phone Samsung Galaxy S4 within 15 minutes which never happened. I only received an email stating the system does not allow her to generate a upgrade quote. And that i will receive it tommorrow which ...
On 9 Jan 2014 I lodged a complaint because I was promised no fee to upgrade, but a fee of R290-70 was charged to my bill. A lady from Vodacom phoned me and said the amount will be reversed. She also asked if i would like to keep the sms bundle, which i asked to cancel during the upgrade. I asked ...
I am still awaiting an actual answer to the questions I have raised in my earlier complaint. As great as it sounds to quote the CPA, it would be more helpful if you just answered the issue at hand. I have not queried the change in your terms from a 20 month to a 21 month upgrade. I have queried is ...