Good day, I have been with FNB since Jan 2013 and receive exceptional service It is thus unfortunate that a third party should be the source of my extreme frustration at this point I ordered a smart device on the 27th of December, everything went smooth. I then started to follow up on the order. ...
I placed my order for a smart device from Fnb the 3rd of April 2013. I was contacted by the courier and confirmed delivery address and told that it takes 3 to 5 working days. Now 13 working days later I have yet to receive the delivery. I was not informed of why there are delays. I had to contact ...
I ordered a "Smart Device" via FNB internet banking on Monday morning. I received an sms yesterday indicating that the application was approved and that the phone will be couriered to me at a cost of R150. The company that handles the expediting of the phones (digital planet) also sent me ...
I applied online for a smart device, received no sms saying order received, then I phone in a day later and was told order being processed and then received a sms sating the same. I phoned today again and was told order approved but out of stock and only receiving stock on the 31 January. Then the ...
I have tried to call the FNB contact centre 3 times today and each time have held for at least 15 minutes before giving up. Yesterday, I took delivery of the Macbook pro that I ordered last year. Upon opening the box and taking the laptop out I noticed that one of the keys on the keyboard fell off. ...
My husband ordered me a Samsung S4 mini from FNB towards the end of November, as well as a laptop for himself. The laptop arrived 2 weeks later, but I still have no S4 mini. We have called numerous times from mid-Dec only to be told that it will be delivered shortly. I then discovered that the ...