Ref: 1285500, I was recently upgraded to Private Clients at FNB, and use to get excellent service from my Platinum consultant Mona Snyman. Whenever I log a query with Private Clients I always get rude staff that do not want to help, or they take days to respond to my e-mail queries. This suppose to ...
I am not just disappointed but disgusted with the service from FNB thus far, since upgrading my account to private client I have just had trouble and disgusting service from FNB Private Client I don't see the use of being a private client if I get far better service from being a Gold or Platinum ...
Applied for facility (minimum amount), was sent email monday chasing me for remaining documents so they could come back to me Monday. I called and emailed Monday, no response, I emailed Tuesday, the representative was busy in a strat session all day then credit had gone home. Isabel called me ...
I migrated my accounts to "Private Client" last year and wish I hadn't. I was promised all sort of things but the only things that I have actually received are new cards and an increased monthly banking charge. Strangely before this happened I sang FNB's praises to everyone I could... I ...
When I got upgraded to FNB private client, it took about 12 days before a private banker was allocated to me. This is where all the fun started. I asked for forx currency to be arranged for me at 1 of the branches 7 working days before I wanted to pick it up. 4 days before Christmas I was told due ...
I phoned FNB Private Clients on Friday morning at 09:00 10-01-2014 and spoke to my consultant. I wanted to send some money to my daughter and grand children in New Zealand. He advised me that I have to get clearance from SARS which is strange as I had previously sent a even larger amount to her ...