On 04/02/2014 I called MTN retentions to upgrade from a voice package to a data package to get a tablet. The request was logged (10 8852 897) stating that it will take 3 days to change the plan and thereafter the upgrade can be done. I have since been disconnected from the network. MTN says I have ...
Why is it not possible to do an early upgrade with MTN. I will be able to Upgrade my contract on 01-07-2013 but due to unfortunate circumstances, my phone was water damaged and does not work too well anymore. Instead of paying ridiculous repair costs, I thought I would approach MTN about an early ...
After purchasing 100 mb worth of data on a number of occasions, i have come to notice that the expiry date given on the sms recieved after the purchase is incorrect. The supposed expiry date for the extra 50mb on a 100mb purchase is 3 days, and the expiry date on the 10mb promo is 1 day. My problem ...
I called MTN the moment I realised that my line was suspended. I was told to wait for an invoive inorder for me 2 request an itemised bill 2 see what really transpired. When I received the invoice on the 16th, I then requested for the itemised bill n I was told that I will be charged for it.i had ...
I paid off my contracts at the end of 2012, but did not cancel it immediately, still received the airtime and sms's until the end of the contract in July 2013. But Mtn stated to debit my account in August 2013, which I did not have a problem with because I did not cancel the contract when I was ...
I have been a customer of MTN for more than a decade, and my billing pattern is well established. So, imagine my surprise when I received a bill of over R2000, instead of the usual amount, a third of this! I had added a tablet (silly me - should have paid cash and not had to deal with them) in ...