MTN recently upgraded their website and I was so excited about it cause it showed me the data and airtime that i have on my contract phones. When I tried updating my details it asked me to enter a South African ID Number, I don't have a South African ID number. Has MTN forgotten that they also have ...
Trying to upgrade with Mtn is trying indeed! No or slow responses are the order of the day. Four weeks later and we are still waiting for issues to be resolved. Promises of urgent escalations come to nought. Clearly Mtn do not care much for customer retention/satisfaction (even though we are a ...
I have two cell phones with mtn. I am a loyal customer that pays every month on time. I just spoke to one of the call centre agents for 30mins. In December I paid the amount reflected on my invoice as per usual. She informed me that I only paid one cell phone. I accept that although I did pay the ...
I logged a query with MTN on 23/10/2013 and it is still not resolved as no one can give me a clear explaination as to how they got to the balance they have on my statement. I have received another statement from them 23/12/2013 and the balance is still incorrect! My bill has always been R408 and ...
I'm so not impressed with MTN and their pathetic service, clearly having so much customers has thrown good customer service out the window. The agreed debit order date is the 1st of each and if the 1st is over a weekend or a public holiday the debit order goes off on the first working day of that ...
Ever Since I replaced my cellphone, through mtn insurance, and had my sim card reactivated after having to block it, I have been Billed amounts of data I do not know of on my contract. I have been calling and making enquiries, 3, to MTN since 23 October 2013 and all they tell me is that they are ...