In December 2013 I applied for an advance loan on my Bond as we required extra money for our wedding. We submitted everything required including a lease agreement for my Rental Income. To our dismay in January 2014 we received the news that it had been declined. After disputing this it came to our ...
I have been a loyal customer of standard bank for almost all my life. The service being offered in the home loans department is pathetic. I recently signed up for a home loan and without any notification standard bank added assusance cover on to my bond. This was not requested as I have a an ...
On the 15 October 2013 the local branch of Standard Bank gave me the fax number for Standard Bank home loans to which I must send my request to transfer our bond payment from my bank to my husbands bank. I sent them a letter on the 15th and 17th October requesting this and have had no response to ...
I applied for an extension to my Access Bond facility 4 months ago. I faxed all the requested documents through to the Standard Bank home loans dept in April this year (2013) twice over. On checking, STB Bank response was that they had not received docs. I went into STD Bank's Boksburg branch to ...
My debit order normally went off on the 1st of everymoth. I called Standard bank earlier this month and request my debit order to go off my account on the 25th of every month. On the 27th morning I got an sms sating my home loan account has not been paid and I must call them to make payment ...
My experience with Standard Bank has been dreadfully fatiguing, from poor customer service, to call centre agents who lack the necessary knowledge of their own products and processes, to disappointing private bankers and private banking service (for which the name, status and fees, vastly ...