GEMS
CLAIM
Still no response from GEMS!!! pathetic ...
Bill for service date 18 December 2012 was rejected with incorrect rejection code. Extremely irate because I received a final demand from hospital dated 29 April 2013 for the R412-00. Made numerous calls to the call centre unsuccessfully. Excuses are unacceptable. Now suddenly the claim is stale. ...
I have tried repeatedly to sort out claims for my mother who is terminally ill with liver cancer, even resorting to actually visiting the GEMS offices in Florida which turned out to be a total waste of time as well, they barely respond to e-mails and send you from pillar to post or feed you gross ...
I am the premium payer on my Mom's medical aid. I moved her from Medihelp to Gems w.e.f 01/03/2013. She receives a government subsidy which was confirmed before the 1st premium was due. I noticed on 3 April 2013 that the full premium was deducted from my account. I called the Gems Call Centre, who ...
I am filing this under Metropolitan Health Group since they administer GEMS. My stepdaughter has turned 21 but is still studying. We get a letter from GEMS in September 2012, telling us that we need to confirm her as a dependent or she will be removed from the medical aid. We phone and are told we ...