I needed to obtain a "proof of residence" at the bank for insurance purposes. Their system was down. Fine, that's not their fault, probably. But the complete lack of initiative to manually or by phone call help me, was astounding. Not only that, the clerk at "inquiries" and the ...
At the Bracken City FNB branch this morning, I was left waiting at the front of the line for service for a little over an hour. This was due to a poor manager leaving only two people working, one of which was a trainee, Thabang Mosea. When I eventually got help, I had cause to complain to the ...
Hi, I was charged for my first cash deposit of the month which I made on 8th January. I am allowed the first deposit free. Why have I been charged??? This has happend before and I would like to know the reason why. It was my credit card account regards R van der Peet ...
I opened an account with FNB on the 28th of Sep 2013 at Bracken City Branch with Prudence- after 45 minutes and filling out the debit order switch form I then started to move my portfolio over. The requested debit order switchs were not done after the said 6 weeks & all my debit orders bounced. ...
On 28/9/2013 I visited FNB Bracken City and requested a bank statement. The person assisting couldn't get the printer to work and kept entering my details into the system. Eventually I got my statement but was told "Oh sorry I printed it from the wrong system and you will have to come back as ...
The cheque book I ordered 2 weeks ago was not delivered when I went to collect, despite having received an SMS stating it was ready. Inquiries clerk was very unhelpful but Caroline arranged for messenger to collect at main Alberton branch and I was able to return later to collect. I needed to pay ...