Hi there. There is a reason why i'm moving over to Virgin Active. Not only are their facilities nicer and cleaner, they provide so much more. The weights in the step class last night stink like old feet. They don't get wiped clean. There are not nearly enough steps for half the class and even those ...
I have asked for about 2 weeks now for countless times that I want the proof of how they calculated my Cancellation fee it's way too much and I think its ridiculous. I keep asking her that I want proof of how the calculation was done, all she keeps telling me is: We have given you the settlement ...
I have been trying to call the 011 875 6300 (as listed on website) and no one answers. This has been going on for several weeks now. Similarly, I have sent an email via the planet [URL Removed] website.. with no response. No head office number is listed either. I am trying to cancel my contract ...
On 4 February 2014, when I called the call centre to transfer my membership from one club to another, I was asked to provide my ID number. Upon doing so, the call centre consultant asked me to confirm my name and then proceeded to ask me if I was Indian because I did not "sound indian". I ...
I have been trying to resolve a over deduction as well as cancelling my contract. The most pathetic system I have ever come across. My contract was taken out at Hennopspark but they have no authority to give me a cancellation amount and they cannot cancel the contract without this amount. I have ...
I have been struggling since I started with my contract in 2010! They did not deduct the money as they said my contract were paid in full. So after I was honest they started deducting money double. And it was their fault. I did go in and pay the amount manually. So after this was sorted out! They ...