AfricaComplaints.com » Shops, Products, Services » Complaint / review: Truworths - Truworths Refused a return for incorrect size! | #109677

Truworths
Truworths Refused a return for incorrect size!

I bought a shirt a week ago for my fiance at the Gateway store - it was the last shirt on the rail, with no swingtag which delayed the sale at the counter. I asked the guy behind the counter if I would have an issue returning it if the size was the issue and he replied no as long as I had the original sales docket, it would be fine. The shirt was too small for my fiance who incidently is normally a medium in shirt sizes. i was in Musgrave yesterday and popped to the store to either swop the size (first prize) or get credit to get something else in store for the same value. Store manager and supervisor refused to swop the garment citing "smelling clothing softener" on the garment and NOT having the swingtag. they refused to assist but were arrogant in their approach. I showed them the original QA stickers which were still on the garment from Truworths which would not have been there had the garment been used let alone washed. I had all original transaction slips to no avail, making me feel very embarrased at the counter with many other customers nearby. my issue was the mentality of those involved, i wanted the SAME shirt in a bigger size!
Teach staff the value of Etiquette!

Date:

Company: Truworths

Country: South Africa   City: Musgrave Centre

Category: Shops, Products, Services

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