AfricaComplaints.com » Miscellaneous » Complaint / review: Dwt Group - Failed DAB pump excused as surge / lightning | #31069

Dwt Group
Failed DAB pump excused as surge / lightning

I purchased a new pump from Plastikor Centurion for R1541.28 on the 27th October 2012 and after 3 week running in my fish pond at my home front door entrance, the pump failed. I returned the pump to Plastikor on the 1st December 2012. From this point onwards the company failed to return calls and provide feedback. Eventually after contacting the main branch in Pretoria, the faulty pump was returned to me on the 28th January with a report from the suppliers DWT group stating that I have no claim on the guarantee as the pump was surge / lightning damaged. My own investigations found that the starter winding and not the running winding had burnt out. No consideration was taken that the winding insulation was weak and broke down resulting in the shorting and failure of this winding. No other less sensitive device in my household has been damaged and there was no lightning at the time of failure. This company is a copout on the guarantee claim.

Date:

Company: Dwt Group

Country: South Africa   City: Pretoria

Category: Miscellaneous

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