I booked a teacup Yorkie puppy from Joyce Kelly. I paid a deposit of R 4000 and then an additional R 5000 once we had agreed on a specific puppy.
We agreed on whatsapp to a price (I still have all the messages and voice notes) and that I would finish paying for, and collect the puppy in October. She told me clearly that the puppy was mine. I received pictures and updates of my puppy and had already chosen a name for our new "baby". I would have gone to see the pup, but this was not permitted by the breeder. To me, buying this puppy was like adopting a new family member - as well as a lot of money, I put my heart and hopes in Mijoy.
Then out of the blue one Saturday, just after I had made a payment, Joyce messaged me saying she wanted a higher price. I wasn't prepared to just agree to paying extra money for a puppy I had already reserved. She cancelled the deal without any negotiation. I was told she sold my puppy to someone else for the higher price. She agreed to refund me, but only once my latest payment cleared
To add insult to injury I have not been refunded the full R 9000. She retained R 500 of my money for "admin costs" and to date, has still refused to pay me back the balance of my money.
I did not expect this from someone who claims to be a reputable and ethical breeder. From my side, I had kept to every part of our agreement... but all the many voice notes, photos and text messages from this breeder meant nothing in the end. I was not the one to cancel - I told her clearly that I really wanted this puppy. In addition to the heartbreak, why should I be expected to pay R500 for her choice to pull out?