My husband bought 2 wedding bands for me from Wolf Bros in Somerset West, after the wedding about 2 months there was a diamant missing from the one band, I send it in and waited about 6 weeks for my ring. When I got my ring I had it for i think about 1 month and then 1 diamant has fallen out again, ...
Send jewelry for repairs and in both cases came back looking worse than when I send it for the repair. When I asked if this is acceptable I was told that wasn't but still I was supposed to just pay for it. When I complained about the service I was told that I just 'moan'. Who does that to a ...
Had a repair done to a bracelet with Wolf Bros Jewellers earlier this year - which I was happy with. When the bracelet broke again, I took it back to the same branch (Cavendish). I received a text message around a week later to let me know that my repair was ready for collection. I arrived to find ...
My engagement ring's stones kept falling out, we replaced it 3 times.By the third time my engagement ring was made smaller (no idea why they did that) and my ring had split when it was returned. We wanted our money back but they refused saying that we should get another ring instead and the value ...
How it all went... o Bought rings 10x months ago o Asked to get size of rings adjusted. This took two weeks and we had to call and follow-up ourselves. This made me nervous because diamond rings costs a lot of money. o Struggle to get the diamond record from Wolf Bros. Could not get rings insured. ...
Bought a brand new Seiko watch from Wolf Bros Greenstone mall in Edenvale. After 1 week the watch stopped working (the second hand was stationery) and the time was at least two two hours out. I shook the watch and it started and reset the time. A few days later the same thing happened. I returned ...