I am sending a complaint on behalf of my mother as she does not have access to email or internet. Last year November 2013 my mom down graded her contract from a R 315.00 top up to a U choose flexi 200. Once the new contact started in December she lost all her previous airtime that had been carried ...
My account was outstanding so i paid it in Jan 2014. I contacted Vodacom and explain to them i will pay. The consultant told me that i can pay the amount cash and then my bank account will be debited on the 3rd of Feb 2014 for January 2014 bill. in the same conversation i asked the consultant to ...
I have had endless problems with a phone contract since 7 November 2013 when I migrated from prepaid to contract. In essence, I have NEVER had service (airtime / data / sms) and have had to purchase prepaid airtime. After MANY calls to customer care and visits to Vodacom outlets I finally found out ...
Hi All, see below... Afternoon, Once again I am extremely dissatisfied with Vodacom and it's partners (Cell u City - Waterfront). I am not a person who complains, but this is getting out of hand - the 5th time I have lodged a complaint with you in 2 years... End of June 2013 I upgraded my package ...
I have Been on the phone for 1 hour no one could help me. No manager could be found for an hour my problem could not been solved. I called a t o9h00 to report this problem and said they would call me back an hour and half I called back and still you didn't help me. Please listen to my conversation ...
I upgraded to the IPhone 5s contract on the 1 December 2013. From day one I had issues with my billing running up to thousands of rands month to month for a contract that is supposed to be for R465 per month. My data issue started when the data that is supposed to be allocated to my line was not ...