On Saturday morning on the 1st of february 2014 I received a phone call from the hotel express call centre agent by the name thabang. He started calling me on Tuesday the same week persuading me to sign up as one of the members of hotel express holiday club, I was reluctant in becoming a member due ...
On 23 January 2014, Portia from Hotel Express International called saying that since I had not used my VIP card I was due for a refund of R1850.00. She also wanted to verify my bank details to ensure that the account was still active. However the next day (24/01/2014), an amount of R1850.00 was ...
I have send Hotel express an e-mail informing them that I'm not longer interested in their product and need to cancel my membership urgently. I am tossed back and forth and told that the branch who sold me the product will call me back and give their Cape Town head office feedback, thereafter they ...
In April 2013 I have an agreement with Hotel Express that I am interested in their product by they should deduct the amount of R1600, 00 to my husband account by end of May 2013. They never deduct that amount, they never call me and explain what is the problem until to our suprise on 1st week of ...
My mother pays hotel express international on annual basis, this is sort of paying for a holiday in advance. I called to make her a booking and the call center agent cut me off in such a rude manner before I was able to make my request. When i asked her to let me finish she snapped and threatened ...
My husband was contacted and was told about the benefits of their product and the consultant informed him of a once off payment charged when one becomes a member. He then complained saying R2850 was too much and asked if she can break it down to a smaller amount, and she agreed to do so. Then two ...