The "first" 1000 new customers had a chance to receive a package that's R120 cheaper a month for a 2Mb line. While all the existing clients get no benefits, but have to pay R99 more for the same benefit. And if you supersize u get a better contention ratio?! Is Cybersmart so desperate for ...
I signed up for a Cybersmart hosting package about three weeks ago. I was surprised that the domain name and email was activated as quickly as 15 minutes after payment, even though they say it could take up to 5 days. During the next two weeks I needed to make two calls to the call centre for ...
Opening an account with Cybersmart had me pulling my hair out! Due to a 'technical' issue, it took over a day to sort out not only the opening of an account but also the type of account. Having spoken to numerous extremely helpful consultants, Sidney sorted out both problems on two consecutive ...
On 29 Nov 2013, in anticipation of Telkom's new ADSL pricing, I contacted Cybersmart, asking whether I would be moved to the new 4mbps pricing - since my line cannot achieve speeds higher than 4mbps. 3 days go by, no reply, so I escalated the query. 5 days go by before Andre replies saying that I ...
I left Afrihost on Thursday to take advantage of cybersmart's 2 Mbps home uncapped deal and have regretted my decision ever since! Browsing speeds (local and international) are intolerably slow and downloads come through at 2 KBps at any given time during the day. After running the speedtests, my ...
Thanx to Leonie I have had a positive and speedy response from cybersmart (Leonie), and i can only suggest that cybersmart take note of Leonie and what she does for the company, and that they will train the rest of there staff in like manner. If all there staff can be as helpfull then im sure they ...