I made an online booking for an overnight stay on the 28/12/2013.My online reference was 1202887. With the online booking you can pay by supplying the credit card details, but payment is only effected when you go to the hotel. I was attending a function in Durban on the night in question and due to ...
I stayed at the Umhlanga City Lodge from the 17th-19th of January, and what a pleasant experience it was. I went to check in at Reception and was greeted with such a lively greeting by Morne that would just make anybody's day. I had a request to please have my room cleaned alot earlier than usual ...
I have stayed at the city lodge many times but never again. At the time of the incident I was not. My 4 year old desperately needed the toilet and the closest at the time was City lodge so I rushed in and asked if my toddler could use the loo and the receptionist replied " this is not a public ...
We checked in on 2 Jan 2014 and checked out on 5 Jan 2014. The first two nights were nice, apart from housekeeping coming into the room while we were sleeping at around 14:30 when we just checked in. On 4 Jan at around 21:30, I was ready to get into bed and as I pulled the duvet off the bed, I saw ...
Upon check-in on the 4th Jan only for 1 night, my son's mobile phone was at reception by a City Lodge staff member. The receptionist asked that the security footage be viewed. When the manager recovered the handset, all she said was that that South Africa is known for this type of crime and ...
I booked and paid for a room at the hotel but later cancelled the booking on 18th December 2013 which was 4 days before check in date. I supplied all info required for processing a refund. I was told by the hotel staff that the money would be transfered into my account within 10 working days. Only ...