I recently ordered a smart device from FNB. It was the first time using the said service and being the pedantic consumer that I am, I had many questions about the process and how the delivery etc works. Gladys was my contact point and she assisted me with every aspect of my query which resulted in ...
After FNB charge me with bank charges, I received the following email: 10 July 2012 Dear Mr Du Plessis However, we will reverse the monthly account fee before close of business today and the pricing option will be changed back to the Investment Rebate option until your fixed deposit matures on ...
I logged a request with the FNB Call Centre on 27 July 2013. Within a couple of hours I received feedback from Justin Nicolaai regarding the progress of my requests (which has already been handled). I sent Justin an e-mail with some additional questions to which he responded promptly and friendly, ...
Mujahid de Villiers should be teaching others how to deliver great and professional service. This is how you keep clients. ...
Last year I took an Ipad and I specifically asked for the device to be insured. Two weeks back I lost my Ipad and I went to my branch to ask them what I need to do to claim. I was advised that my Ipad was not insured and that the matter was escalated. I received an email from Justin Nicolaai ...
I logged a query online regarding a deduction on my account. Gladys Maeso was assigned to my query. Her service was instant, professional, helpful and friendly. She is a real asset to FNB. Thank you once again Gladys; it is such a pleasure to receive good service. I will most certainly spread the ...