AfricaComplaints.com » Traveling & Tourism » Complaint / review: Intercity Xpress - COCKROACH XPRESS | #332680

Intercity Xpress
COCKROACH XPRESS

I BOOKED A ROUND TRIP TO DBN FROM JHB.WE WERE INFORMED, 15mins AFTER SCHEDULED DEPARTURE TIME, BY SMS THE BUS WILL BE 1hr LATE. WITHIN SECONDS OF BOARDING (1hr20minLATER!)ALL PASSENGERS WERE CONFRONTED WITH THE STENCH OF URINE.THE WHOLE BUS REEKED OF IT.MY SEAT WAS BROKEN, NOT ENABLING ME TO SIT UPRIGHT.THE CARPET NEXT TO MY SEAT WAS LOOSE, WITH A GAP IN BOTTOM OF BUS, LETTING IN CARBON MONOXIDE FUMES &AS THE BRAKE PADS WERE WORN, THE BUS ALSO SMELT OF BURNT RUBBER WHENEVER DRIVER HIT BRAKES.DRIVER USED THE AIRCON ONLY FOR 7mins BEFORE/AFTER REGULATED STOPS, THE BUS WAS HOT, REEKED OF URINE, CO2&RUBBER. BUT THE ULTIMATE DISAPPOINTMENT WAS THE 4 GENERATIONS OF COCKROACHES LIVING UNDER THE LOOSE CARPET NEXT TO MY SEAT! I SPENT THE NIGHT TRYING TO KILL THEM&WAS ITCHING THROUGHOUT THE TRIP. I DEVELOPED A RASH AROUND MY MOUTH&HAD BITE MARKS ON MY ARMS THE NEXT MORNING. I HAVE CALLED, COMPLAINED, EMAILED&HAVE NOT YET BEEN REIMBURSED FOR RETURN TRIP I WAS FORCED TO CANCEL, NOR THE ONE I MANAGED TO SURVIVE! AT MERE R80 MORE I BOOKED AN AMAZING TRIP BACK ON GREYHOUND DREAMLINER-I TRAVELLED BUSINESS CLASS, WAS SERVED, CLIMATE CONTROLLED AND THE ONLY PASSENGERS WERE HUMAN-NOT ROACHES INHABITING THE COACH

Date:

Company: Intercity Xpress

Country: South Africa   City: JOHANNESBURG

Category: Traveling & Tourism

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