AfricaComplaints.com » Traveling & Tourism » Complaint / review: Greyhound - Unable to change seat number on booking | #306937

Greyhound
Unable to change seat number on booking

I made an online booking for a trip to the Eastern Cape. While making the booking, I selected the option to get a a Window Seat on the Right Ride of the bus at the Top Decker of the bus.
When I received my booking confirmation, I was allocated Seat 9B which is not what I had requested.

I sent an email to reservations requesting this to be changed as I had requested when I made the online booking. The call center agent who phoned me a advised that changing a seat number would not be possible without cancelling the reservation and making another booking. This meant that I would pay for another ticket and only get a refund for my first tiicket in 2-3 days time.

How difficult can in possibly be to change a seat number on a booking? Why can't the booking be cancelled and a new booking made without me paying for a second ticket?
This is just a poor booking system!!! Never making another booking on Greyhound again.

Date:

Company: Greyhound

Country: South Africa   City: Reservation

Category: Traveling & Tourism

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