To: Holiday Club,
I've just been on the phone with your consultants. Only to find out that if I want to cancel a booking I get none of the points reimbursed. Not even partially. This is outrageous. Not only must I book years in advance to get any availablility which coincides with school holidays, but this policy of not allowing any flexibility on changing a booking or a date is very unhelpful to all paying Holiday Club members. The unit I intend to cancel is very popular and will be taken by someone else in an instant. But your policy leaves ME NO INCENTIVE TO CANCEL MY BOOKING BUT LET THE UNIT STAND EMPTY FOR A WEEK INSTEAD. Where is the logic in this? How does this make sense? Why punish a cooperative customer? The administration behind the points system are and I am very, very unhappy.
I've been a member for years now, and I can tell you that not reimbursing a week at Langebaan Club Mykonos in December is ridiculous, as you will without any doubt find a new customer for this week in no time! (as you know)
Isn't flexibility the reason people buy into these holiday schemes? If more people knew what a hassle the Holiday Club is, a lot less would buy into this.
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