7 people from our skating team were delayed by a series of events and arrived at the check-in counter 30 min prior to departure, 10 min late for Mango? s check-in. We understand there are rules & regulations in place for good reason, however there is absolutely NO EXCUSE for the lack of assistance and unsympathetic attitude we were greeted with by the Mango staff at CPT Intl last night. Kirsten Adams was at the check-in counter, we were desperate to get the children on-board to get them home. We pleaded to forget their luggage &just get them on board the plane. She simply shook her head & continued to say there's nothing she can do. Not even remotely sympathetic to our situation or of any assistance - she offered no solution! Finally she suggested we speak to someone at Mango? s guest relations desk. Shaney was on duty (& refused to give her surname), she wasn't only unhelpful but her arrogant & rude attitude was disgraceful. My anger's insurmountable & after all this discussion back & forth the flight had not even boarded yet! Shaney's behaviour alone was utterly disgusting. I shudder to think how Mango airlines could possibly remedy this? especially if Shaney is in guest relations.
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