I was looking for a travel package to Thailand and sent about seven emails to seven different travel agencies requesting a quote. Deirdre De Swardt from Pentravel in Westville was amongst the first to respond. But unlike all the others, she took the time to actually pick up the phone and talk to me. My requirements were pretty simply and she matched them perfectly and still kept within the budget I had supplied. Thanks very much Deirdre, you made the experience of booking our package so pleasant I don't think I'll ever contact anyone else!
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