Earlier this month I had a bad experience with Greyhound and I complained via email to their local customer service. This was folllowed up, and I received replies to my complaints. I then received an email from Mr Du Buisson who is the Customer Care Management of the holding company Unitrans. I was happily surprised that my complaint had reached to that level. He sent me a long letter explaining the issue and apologising for the problem. He went one step further and offered me a refund, and with it I am buying another bus ticket with Greyhound due to their great ticket prices, and I will be seeing if this trip is much better than before. I hope all the parts are tuned and working well, and that I can get to to my destination on time.
I thank Greyhound and their professional way of dealing with my problem and as said before, I will be "test driving" them for one more try. I am a lot less angry and I thank Mr Du Buisson for giving Greyhound a great customer service appeal. Here's to a great, on time new trip I take this week!
Kind Regards
Gareth Moore
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