I applied for a new contract 2 months ago. I received a new blackberry 9900 that worked for 2 days. I returned the phone within the policy of 7 days. MTN gave my another blackberry 9900 that was faulty again after a month. I was very upset and asked them to replace my phone with a Samsung. They informed that they can't and I need to pay double to get a new phone and informed that they can't give me a new phone and they have to send my phone in for repair.
I collected my phone today. They could not fixed the old one and gave me a new Blackberry 9900 and phone worked for a few hours and is broken again.
This is totally unacceptable. The quality of the Blackberry 9900 is pathetic and shocking. How can 3 phones of the same brand and model broke in 3 months.
With the new contract, I am currently using my old phone more than I have used the new phone and paying a the higher monthly fee.
All I want is a new phone, not a Blackberry 9900 under the same contract without being penalised by MTN.
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