» » Cell C - COMPLETE AND UTTER INCOMPETENCE | #91317

Complaint / review / scam report
Cell C
COMPLETE AND UTTER INCOMPETENCE

I activated roaming on my phone for an out of country trip.while away my roaming would not work And i was forced to use my 3G data to communicate.this ran up a bill that I got on my return at 7am of R408 and my phone was now blocked as I had reached my limit.I phoned cell c and they said they could not deactivate the roaming until the block was lifted and I would have to pay half my bill for them to unblock my phone, which I promptly did and emailed proof of payment.that afternoon my bill suddenly increased to R513 which cell c could not explain, they sent off a query, no response as yet.the next day I re-emailed proof of payment as no one had received it yet.2 days later still no response and my phone was still blocked.I phoned again, they acknowledged my continuous calls and said they would unblock it immediately.I am still waiting a) to be unblocked and b) for an explanation as to why my bill increased when my phone was blocked and I couldn't actually use it?? and on top of all of this the ONLY call I RECEIVED from Cell C was an offer to take out another contract that allowed me to spend more money!! Unfortunately this is not my first DISGUSTING experience with Cell C customer care.
Author: JennaSmith


Offender: Cell C

Country: South Africa   Region: All Country   City: Johannesburg

Category: Telecommunications

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